Payment Methods

Vietnam Best Holidays is brand of Tiptop Tour Co., Ltd which was established in 2010 and based in Vietnam.
Our licenses:
+ Business License No: 0104374257
+ International Tour Operator License No: 01-469/2015 TCDL-GP LHQT, Issued by VNA in 2011
Therefore, the payment will be done under Tiptop Tour Co., Ltd. The policy of payment as below:

I. Deposit Payment Policy
The deposit is required to guarantee your reservation (tours, hotels, transportation, tour guide…). The deposit of USD 200 per person or 20% of the total amount if the booking is more than USD 1000 per person is required upon booking.
Note: The deposit is NON-REFUNDABLE.

II. The Balance Payment Policy
The Balance payment shall be received no later than 45 days prior to the Customer’s arrival, or if the booking is made within 45 days prior to the Customer’s arrival, full payment must be made upon signing the Reservation Form. All payments shall be made either by major credit card or by telegraphic remittance to the appropriate account.

III. Payment Methods
At Tiptop Tour Co., Ltd, we are able to accept four payment methods for the customers. You can choose one of them, when you book service with us. Our company will notify you upon receipt of your payment.

1. Method 1 - By Bank Remittance
We highly recommend all clients to pay us with a big amount from USD 1000 up.
Note: All bank transfer fees shall be paid by the customer (your side)

+ Option 1: Remit to “Personal Bank Account” (Prefer Remit To This Account)
Beneficiary Name: Hoang Thi Hai
Account No: 12921276025027 (USD Account)
Bank name: Techcombank - Ha Tay Branch, Vietnam
Bank address: 1st Floor, CT2 Building, Ngo Thi Nham, Ha Dong District, Hanoi city, Vietnam
Beneficiary’s address: P1508 - CT3A, DT Van Quan, Phuc La, Ha Dong, Hanoi, Vietnam

+ Option 2: Remit to “Company Bank Account”
Beneficiary Name: Tiptop Trading and Tourism Company Limited
Account No: 12922426752026 (USD Account)
Bank name: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
Bank address: 1st Floor, CT2 Building, Ngo Thi Nham, Ha Dong District, Hanoi city, Vietnam

2. Method 2 - By Cash
Avoid bank fee, the balance payment can be accepted pay by cash on arrival date. We definitely accept cash in VND, USD, AUD, EUR, but exchange rates will be applied by our local bank. We will meet you at hotel to collect cash.
Note: This method is mostly suitable for paying the balance.

3. Method 3 - By Western Union or Money Gram
MoneyGram and Western Union Service (highly recommended for big amount of money)
MoneyGram and Western Union Service are relatively safe and fast and lower transfer fee. So they are highly recommended for all bookings.
No other but only Mrs. Hoang Thi Hai is authorized to receive the money using above methods.
Hereunder is the details of the authorized recipient:
Full name: Hoang Thi Hai
Identify No: 017304219
Issued on: 23 Nov 2011
Issued place: Hanoi - Vietnam
Date of birth: 27 Dec 1979
Mobile: +84 982 691 886

4. Method 4 - By Credit card
We use secure online VTCPay Payment Gateway System. We will send you a payment link, you just simple to follow the step to pay through system. This method is mostly suitable for deposit.
Note: Payment by this method, you will be surcharge 4% fee for Visa, Master, JCB card and 4% for American Express.

How can I pay through VTCPay Payment Gateway ?
We connect with the VTCPay Payment Gateway ( to accept Online Payment by most major debit and credit cards. Represents Master Card to provide online payment solution to the enterprises in Vietnam, VTCPay Payment Gateway meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. Your card information will be processed advanced security system and not stored at our database (Merchant).

+ First step: Click on the secure link
We will send you an invoice and a secure link for online payment by email. Just click to the link and follow instructions to pay online by major debit and credit cards. You need fill your billing address, telephone number, full name (as in your passport) to the form.

+ Second step: Card Information input Online payment password will be required if you have enrolled 3D-Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, Master Card Secure Code for MasterCard, and J-Secure for JCB Card.

+ Last step: Transaction result Please wait for few minutes for the transaction result from VTCPay Payment Gateway. We will send you an email to inform you the Order status and the transaction result.

If you input correct card information but receive no transaction result from the payment gateway or us, do not try to make other payment. Please contact us for the transaction result and confirmation of the order. Your transaction may be occasionally not successful as: (1). You have input in-correct card information (2). You have not input enough credit balance (daily or monthly) (3). Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
Important Note*: you must be the card owner. So in some cases, we would require you to provide us copied of your Passport and Credit/Debit card. This is just to ensure the card is yours. We will reserve the right not to approve the payment if such details are not provided. Important card information will be hidden as in the following photo for your personal security.