Privacy Policy

Vietnam Best Holidays is brand of Tiptop Tour Co., Ltd which was established in 2010 and based in Vietnam.
Our licenses:
+ Business License No: 0104374257
+ International Tour Operator License No: 01-469/2015 TCDL-GP LHQT, Issued by VNA in 2011
Therefore, all statements of Vietnam Best Holidays, means they are all statement of Tiptop Tour Co., Ltd as well.

At Vietnam Best Holidays, our mission is to offer you with no worry and trouble in during your travelling time with us. All your privacy will be strictly protected and personal information submitted to us via a Encrypted Web-form, WhatsApp, E-mail or any other means, is only used to arrange your journey in every country you travel to and will never be sold, shared or passed on to any unauthorized third-party. Vietnam Best Holidays takes responsibility to protect your security and confidentiality very seriously. We want your trust and respect!

I. What does Vietnam Best Holidays do with the information collected?
When you browse the website, we do not collect any personal information about you. The only way we can collect any kind of personal information is if you submit it to us. To book a holiday with us, we will need to collect your personal information such as passport copies, flight tickets schedule, mobile (WhatsApp),... about you to deal with your booking as smoothly as possible.

II. What data do we collect and how do we do with it?
1. Name and address
+ To correspond with you by mail.
+ To purchase tickets for airlines (if any), trains, bus service, boat tickets or entrance fees for attractions.

2. Telephone and Fax numbers
+ To transmit forms or tickets or to contact you in an emergency.

3. Passport and Visa data
+ To obtain airline tickets (if any) and hotel bookings
+ To apply for travel permits in certain regions you travel to

4. E-mail address
+ To correspond with you (Send proposals, itineraries, etc.)
+ To inform you about new services/tours from our travel company

Moreover, Vietnam Best Holidays may also use this information to contact you with news and future offers. If you would prefer your information not to be used in this way, you should indicate this where appropriate.

5. All other personal information
+ To design a fabulous trip to your best interests and to match your expectation
+ Emergency contact person in case needed

6. Credit card information
+ To pay for your travel services, you will fill your credit card information into encrypted web-form, then confirm the payment accordingly.
We may need your information (hide security digits) to Payment Gateway only for the purpose of verify to complete your transaction with us. Sometimes Payment Gateway need it to ensure the transaction is yours.

III. Where is my personal information stored?
All personal information is stored in secure databases at secure addresses to prevent unauthorized access.

IV. Where are the credit/debit card numbers stored?
The credit/debit number is passed through to our partners at VTCPay - leading online payments and financial transaction processing company in Vietnam and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer.

V. Change Privacy Policy
Any changes to the Privacy Policy will be made & published to this website. Your continued use of this website will constitute your agreement to the changed Terms and Conditions of using this site.

VI. Linked Sites
In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

VII. Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Vietnam Best Holidays as stated in this Privacy Policy.

If you do not understand these Privacy Policy or needs special notes on your booking, please contact us:
Sales Team - Vietnam Best Holidays
WhatsApp: +84972256969 (during working hour, GMT+7)
Address: Room 307, No 142, Le Duan street, Dong Da district, Hanoi, Vietnam